Terms & Conditions of Sales

1. Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment DOMAINE DU GUE DU ROI says the seller whose contact details are specified in this document and in the reservation confirmation. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations, in particular those made online, via our reservation platform.

2. Reservation
The customer chooses the services presented on our reservation platform.He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

3. Booking process
Reservations made by the customer are made via the electronic reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of the services to be reserved, the reservation procedure includes entering the bank card for the guarantee request and the prepayment of 50% of the total amount as a deposit, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before validation of the reservation and, finally, validation of the reservation by the customer.

4. Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

5.Duration and validity of stay
The customer making a reservation for a specific period cannot under any circumstances claim any right to remain in the premises. Likewise, all reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.

6. Cancellation or modification by the customer
The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Any cancellation and/or modification must be notified in writing by letter or e-mail directly addressed to our establishment for acknowledgment of receipt.Except in cases of force majeure, in the event of cancellation and/or modification less than 30 days before the start of the stay, the seller keeps the entire deposit and deducts the remainder of the stay. In the event of no-show or shortened stay, the seller charges 100% of the total amount of the stay initially planned. Reservations with prepayment cannot be subject to any modification unless expressly agreed by our establishment.

7. Cancellation or modification by the seller
When, before the start of the stay, the seller cancels the stay, he must inform his customer in writing by letter or e-mail. The customer will be reimbursed immediately for amounts already paid. Without the customer being able to claim any compensation, the seller reserves the right to change the accommodation initially reserved by the customer with accommodation of the same or greater capacity. In such a case, the cost of the reservation remains unchanged.

8. Arrival and departure time
The customer must arrive on the specified day of the reservation only between 5 p.m. and 8 p.m. If the customer does not show up before 8 p.m. on the scheduled start day of the stay, unless he or she has notified of a late arrival and obtained written agreement from our establishment by email, the reservation becomes automatically void and the seller can have their own accommodation. The deposit remains with the seller as well as the balance of the accommodation price. Accommodations will be vacated no later than 10:30 a.m.

9. Capacity
The reservation is established for a specific number of people, children and babies included, day and night, indoors and outdoors. If the number of customers exceeds this number, the owner has the right to refuse additional customers. This refusal cannot be considered as a modification or termination of the contract at the initiative of the owner. In the event of the customer's departure, no refund can be considered. The deposit remains with the owner as well as the balance of the accommodation price.

10. Animals
In order to preserve the health protocol for horse breeding on site, pets are not accepted in our establishment, whether in the accommodation, outdoors or in the parking lots. In the event of non-compliance with this clause by the customer, the refusal to accept animals and their owners by our establishment cannot be assimilated to a modification or termination of the contract at the initiative of the seller. So that in the event of the customer's departure, no refund can be considered. The deposit remains with the seller as well as the balance of the accommodation price.

11. Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form.Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment. In the event of the customer's departure, no refund can be considered. The deposit remains with the seller as well as the balance of the accommodation price. Likewise, respect for a certain art of living is required of the client to guarantee the tranquility of the place and the comfort of other clients. In addition, it is requested not to smoke in the accommodation. The customer undertakes to respect the instructions for good manners appearing in these general conditions of sale. The customer also undertakes to return the accommodation in perfect condition at the end of the stay and to declare and financially assume any possible damage for which he may be responsible. Loss of keys will be charged €100. Children living within the DOMAINE DU GUE DU ROI are under the sole responsibility of their parents, who are particularly warned of the presence of farm animals and horses, donkeys, cows with electric fences.

As the client is responsible for all damage caused by him, he is advised to be covered by a ""resort"" type insurance contract for these various risks. Likewise, no cancellation insurance is included in our prices and rates; It is therefore recommended that the customer subscribe to one if he wishes.

13. Liability
The photographs presented on our reservation platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day of the reservation. consumption of the service.The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to a customer, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter. Likewise, our establishment cannot be held responsible in the event of loss, theft, damage or injury to property and people located on the property of DOMAINE DU GUE DU ROI.

14. Complaints
Complaints relating to non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing by registered letter with acknowledgment of receipt within eight days after the date of departure from the establishment.

15. Price
The prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in the amount including tax when applicable and in the commercial currency of the establishment, and are only valid for the duration indicated on the reservation platform. If the establishment is debited in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) such as the security deposit if applicable, presented on the rates page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.

16. Specific charges
For the Grange and Pigeonnier lodges, additional charges will be applied in the event of abnormal consumption exceeding 10 and 6 kWh per day respectively; To this end, a meter reading will be carried out at the start and end of the stay and invoicing will then be applied at the rate of €0.20 including tax per kWh exceeded.

17. Payment
The customer communicates his bank details as a guarantee of the reservation except under special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's reservation platform by directly indicating, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time consumption of the service) and the visual cryptogram. A prepayment of 50% excluding options, cleaning fees and tourist tax is made at the time of booking and is qualified as a deposit. A second prepayment of 50% excluding options, cleaning fees and tourist tax is made 15 days before the guest's arrival. In the case of a reservation made within 15 days, two prepayments of 50% excluding options, cleaning fees and tourist tax are made upon reservation.In the event of failure to make the second prepayment of 50% excluding options, cleaning fees and tourist tax within the allotted time, the reservation is considered void and the first prepayment acquired from the owner without the customer being able to demand its reimbursement, nor the performance of the service. During the stay, the customer must present himself at the establishment with the bank card which allowed him to guarantee the reservation to pay the debit of the balance of the payment (options, cleaning costs and tourist tax) to the establishment during the stay , except in the case of special conditions or rates where the full payment is debited at the time of booking. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as fixed compensation, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card.The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, entry error, etc. In the event of a problem, the customer must contact their bank on the one hand, or the establishment on the other hand to confirm your reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, called the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address communicated by the establishment.

18. Security deposit
When the customer arrives at the La Grange, Le Pigeonnier and La Roulotte gîtes, a security deposit, the amount of which is specified in the contract, may be requested by the owner either by check or in cash.This will be returned up to one week after the end of the stay, after deduction of any unpaid stay costs (stay, options, cleaning costs, tourist tax, specific electricity charges) or damage noted at the end of the stay. stay.

19. Respect for privacy
The customer is informed, on each of the personal data collection forms, of the obligatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data.In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their professional capacity, have committed to the establishment to take all security measures and respect data confidentiality for said data transfers.

20. Convention of proof
Entering the required banking information, as well as acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.Computerized records kept in elloha.com's computer systems. will be kept in reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

21. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Force majeure or fortuitous events are those usually recognized by the case law of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the resulting costs.

These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers.
In the event of a dispute, the competent jurisdiction will be that of the DOMAINE DU GUE DU ROI establishment, namely the Orléans Court.

23. Completeness
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or reservation request (including the special conditions of the reserved rate) and these general conditions.In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable to the obligation in question. These general conditions of internet sale may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of sale via internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale via the internet will automatically apply to all customers.