1. Purpose These general terms and conditions define the rights and obligations of the parties within the framework of remote booking of services offered by our establishment DOMAINE DU GUE DU ROI, referred to as the seller, whose contact details are specified in this document and in the booking confirmation. They govern all the steps necessary for booking and managing the booking between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale for the reserved rate, accessible on our booking platform. These general terms and conditions of sale apply to all bookings, including those made online via our booking platform. 2. Booking The customer selects the services presented on our booking platform. The customer acknowledges having reviewed the nature, purpose, and booking procedures for the services available on our booking platform and having requested and obtained all necessary and/or additional information to make an informed booking. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process. 3. Booking Process Bookings made by the customer are processed via the online booking form accessible on our booking platform. The booking is considered confirmed upon receipt of the booking form. Prior to making any booking, the customer agrees to complete the information requested on the booking form or request. The customer attests to the truthfulness and accuracy of the information provided. After the final selection of services to be booked, the booking procedure includes, in particular, entering credit card details for the guarantee request and prepayment of 50% of the total amount as a deposit, reviewing and accepting the general terms and conditions of sale and the terms and conditions of sale for the selected rate before confirming the booking, and finally, the customer's confirmation of the booking.
4. Booking Acknowledgement
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online bookings, the email booking acknowledgement summarizes the contract offer, the services booked, the prices, the terms and conditions of sale related to the selected rate, accepted by the customer, the booking date, after-sales service information, and the address of the seller's establishment to which the customer can submit complaints.
5.Duration and Validity of Stay
A client making a reservation for a fixed period may not, under any circumstances, claim any right to remain on the premises beyond that period. Similarly, all reservations are nominative and may not be transferred to a third party, whether free of charge or for payment.
6. Cancellation or Modification by the Client
The client is reminded, in accordance with Article L. 121-21-8 12° of the French Consumer Code, that they do not have the right of withdrawal provided for in Article L. 121-21 of the French Consumer Code. The terms and conditions of sale for the reserved rate specify the cancellation and/or modification procedures. Any cancellation and/or modification must be notified in writing by letter or email directly to our establishment for acknowledgment of receipt. Except in cases of force majeure, if a cancellation and/or modification is made less than 30 days before the start of the stay, the seller will retain the entire deposit and charge the remaining balance. In case of no-show or shortened stay, the seller will charge 100% of the total amount of the originally booked stay. Prepaid reservations cannot be modified without the express agreement of our establishment. 7. Cancellation or Modification by the Seller : If the seller cancels the stay before the start of the stay, they must inform the client in writing by letter or email. The client will be immediately reimbursed for any sums already paid. Without the client being entitled to any compensation, the seller reserves the right to change the accommodation initially booked by the client to accommodation of the same or greater capacity. In such a case, the cost of the reservation remains unchanged. 8. Arrival and Departure TimesThe client must arrive on the specified reservation date only between 5 PM and 8 PM. If the client does not arrive at reception before 8 PM on the scheduled arrival date, the reservation will be automatically cancelled and the owner may make the accommodation available to other guests. The deposit and the remaining balance of the accommodation price will be retained by the owner. Accommodation must be vacated by 10:30 AM at the latest. 9. Capacity The reservation is made for a specific number of people, including children and babies, day and night, indoors and outdoors. If the number of guests exceeds this number, the owner has the right to refuse the additional guests. This refusal cannot be considered a modification or breach of contract initiated by the owner. In the event of early departure, no refund will be given. The deposit and the remaining balance of the accommodation price will be retained by the owner. 10. PetsTo maintain the health protocol for the on-site horse breeding operation, pets are not permitted on our premises, whether in the accommodations, outdoor areas, or parking lots. If the client fails to comply with this clause, our establishment's refusal to accept the animals and their owners cannot be considered a modification or breach of contract initiated by the seller. Therefore, in the event of the client's departure, no refund will be issued. The deposit and the remaining balance for the accommodation remain with the seller. 11. Use of Services In accordance with regulations in force in certain countries, clients may be asked to complete a police registration form upon arrival. To this end, clients will be asked to present identification to verify whether or not they are required to complete the form. Any behavior contrary to public decency and order will result in the establishment asking the client to leave the premises. In the event of early departure, no refund will be issued. The deposit and the remaining balance of the accommodation price will be retained by the seller. Furthermore, guests are expected to observe certain rules of conduct to ensure the tranquility of the premises and the comfort of other guests. Smoking is prohibited in the accommodations. The guest agrees to abide by the rules of conduct outlined in these terms and conditions. The guest also agrees to return the accommodations in perfect condition at the end of their stay and to report and be financially responsible for any damage for which they may be liable. A €100 fee will be charged for lost keys. Children on the DOMAINE DU GUE DU ROI are the sole responsibility of their parents, who are specifically informed of the presence of farm animals, including horses, a donkey, and cows with electric fencing. 12. InsuranceSince the client is responsible for all damages caused by them, they are advised to have holiday insurance coverage for these various risks. Similarly, no cancellation insurance is included in our prices and rates; therefore, clients are advised to purchase it if they wish. 13. Liability The photographs displayed on our booking platform are not contractual. While every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the establishments presented provide as accurate a view as possible of the services offered, variations may occur between the time of booking and the day the service is used. The establishment cannot be held responsible for the non-execution or improper execution of the reservation in cases of force majeure, actions of a third party, or actions of a client, including but not limited to internet network unavailability, inability to access the website, external intrusion, computer viruses, or in the event of unauthorized prepayment by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the client. Similarly, our establishment cannot be held responsible for any loss, theft, damage, or injury to property or persons located on the grounds of DOMAINE DU GUE DU ROI. 14. ComplaintsClaims relating to the non-performance or improper performance of the reserved services must, under penalty of forfeiture, be brought to our attention in writing by registered letter with acknowledgment of receipt within eight days of the departure date from the establishment. 15. Prices Prices for the reservation of services are indicated before and during the booking process. Prices are confirmed to the customer inclusive of all taxes when applicable and in the establishment's local currency, and are valid only for the period indicated on the booking platform. If payment to the establishment is made in a currency other than that confirmed on the reservation, the exchange fees are the responsibility of the customer. All reservations, regardless of their origin, are payable in the establishment's local currency, unless otherwise specified on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) and the security deposit, if applicable, as shown on the rates page, are payable directly to the establishment upon arrival. Prices include VAT applicable on the date of booking, and any change in the applicable VAT rate will be automatically reflected in the prices shown on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the relevant authorities will also be automatically reflected in the prices shown on the invoice date.
16. Specific charges
For the Grange and Pigeonnier cottages, additional charges will be applied in the event of abnormal consumption exceeding respectively 10 and 6 kWh per day; for this purpose, a meter reading will be taken at the beginning and end of the stay and a charge will then be applied at a rate of €0.20 including tax per kWh exceeded.
17. PaymentThe client provides their bank details as a guarantee of the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express, Diners Club, etc., depending on the options offered by the establishment's booking platform). The card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of service) and the security code, must be entered directly in the designated area (secure entry via SSL encryption). A 50% prepayment, excluding options, cleaning fees, and tourist tax, is required at the time of booking and is considered a deposit. A second 50% prepayment, excluding options, cleaning fees, and tourist tax, is due 15 days before the client's arrival. For reservations made less than 15 days in advance, two 50% prepayments, excluding options, cleaning fees, and tourist tax, are required at the time of booking. If the second 50% prepayment (excluding options, cleaning fees, and tourist tax) is not received within the specified timeframe, the reservation will be considered void, and the first prepayment will be retained by the owner without the client being entitled to a refund or the provision of services. During their stay, the client must present themselves at the establishment with the credit card used to guarantee the reservation to pay the remaining balance (options, cleaning fees, and tourist tax), except in the case of special conditions or rates where the full payment is debited at the time of booking. In the event of a no-show (reservation not canceled – client not present) for a reservation guaranteed by credit card, the establishment will charge the client, as a fixed penalty, the amount indicated in its general and specific terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online credit card payments. The validity of the customer's payment card is verified by stripe.com. A payment card may be declined for several reasons: stolen card, blocked card, spending limit reached, incorrect entry, etc. In case of a problem, the customer should contact their bank and the establishment to confirm their reservation and payment method. For rates requiring online prepayment, the advance payment, called a deposit, is debited at the time of booking. Some establishments may generate invoices/receipts electronically; the original file is certified and available online at the web address provided by the establishment. 18. Security Deposit Upon arrival at the La Grange, Le Pigeonnier, and La Roulotte cottages, the owner may request a security deposit, the amount of which is specified in the contract, either by check or cash. This will be returned up to one week after the end of the stay, less any unpaid accommodation fees (stay, options, cleaning fees, tourist tax, specific electricity charges) or damages noted at the end of the stay. 19. Privacy Policy On each personal data collection form, the customer is informed whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, and its service providers (including online payment providers). The customer authorizes elloha.com to share their personal data with third parties provided that such sharing is compatible with the performance of operations incumbent upon elloha.com under these terms and conditions and in accordance with the Customer Charter for the Protection of Personal Data. In particular, during online payment, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank for the execution of the booking contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the customer consents to this transfer, which is necessary for the execution of their booking. Constellation SAS / Stripe.com, in their professional capacity, have committed to the establishment to take all necessary security measures and ensure the confidentiality of data for these data transfers. 20. Agreement on Evidence The entry of the required bank details, as well as acceptance of these terms and conditions and the booking confirmation or request, constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. The computerized records stored in elloha's computer systems.com. will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
21. Force Majeure
Force majeure is defined as any event beyond the control of the parties that is both unforeseeable and insurmountable, preventing either the customer or the establishment from fulfilling all or part of the obligations stipulated in the contract. Events of force majeure or fortuitous events are those usually recognized by the jurisprudence of French courts and tribunals. Neither party shall be held liable to the other party for any failure to perform its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations and that each party shall bear its own costs arising therefrom.
22. Dispute ResolutionThese General Terms and Conditions of Sale are governed by the law of the country where the establishment is located, without prejudice to any mandatory consumer protection provisions that may apply in the consumer's country of residence. In the event of a dispute, the competent jurisdiction will be that of the establishment DOMAINE DU GUE DU ROI, namely the Court of Orléans. 23. Entire Agreement These General Terms and Conditions of Sale, the terms and conditions of sale for the rate reserved by the customer, and the booking confirmation or request constitute the entire agreement between the parties. No general or specific terms and conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific terms and conditions of the reserved rate) and these General Terms and Conditions. In the event of any conflict between the booking confirmation and the General Terms and Conditions, the provisions contained in the booking confirmation shall prevail with respect to the obligation in question. These online terms and conditions of sale may be modified and/or supplemented by the establishment at any time. In this case, the new version of the online terms and conditions of sale will be published online by the establishment. Once published online, the new version of the online terms and conditions of sale will automatically apply to all customers.