These general conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment DOMAINE DU GUE DU ROI says the seller whose contact details are specified in this document and in that of booking confirmation. They govern all the stages necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all reservations, in particular those concluded by internet, via our reservation platform.
The customer chooses the services presented on our booking platform.He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained the necessary and / or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed to have been accepted by the client at the end of the reservation process.
3. Reservation process
The reservations made by the customer are made via the dematerialized reservation voucher available online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The client certifies the veracity and accuracy of the information transmitted.After the final choice of the services to be reserved, the reservation procedure notably includes entering the bank card for the guarantee request and prepayment of 50% of the total amount as a deposit, consulting and accepting the general conditions of sale. and the conditions of sale of the tariff reserved before the validation of the reservation and, finally, the validation of the reservation by the customer.
4. Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the client, the date of reservation made, the information relating to the after-sales service, as well as the address of the establishment of the seller with which the customer can present his complaints.
5.Duration and validity of the stay
The customer concluding a reservation for a fixed period may not in any circumstances claim any right to remain in the premises. Likewise, any reservation is nominative and cannot in any case be transferred to a third party, either free of charge or for a fee.
6. Cancellation or modification by the customer
The customer is reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the consumption. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. Any cancellation must be notified in writing by letter or e-mail directly addressed to our establishment to be the subject of an acknowledgment of receipt.Except in cases of force majeure, in the event of cancellation less than 14 days before the start of the stay, the seller retains the entire deposit and takes the remainder of the stay. In case of no show or shortened stay, the seller charges 100% of the total amount of the stay initially planned. Reservations with prepayment cannot be modified without the express agreement of our establishment.
7. Cancellation or modification by the seller
When before the start of the stay, the seller cancels the stay, he must inform his client in writing. The customer will be reimbursed immediately for amounts already paid. Without the customer being able to claim any compensation, the seller reserves the right to change the accommodation initially booked by the customer with accommodation of the same or higher capacity. In such a case, the cost of the reservation remains unchanged.
8. Time of arrival and departure
The client must present himself on the specified day of the reservation between 5 p.m. and 8 p.m. If the client does not show up before 8 p.m. on the day scheduled for the start of the stay, unless he has warned of a late arrival and obtained the written agreement of our establishment by email, the reservation automatically becomes void and the seller can have its accommodation. The deposit remains with the seller as well as the balance of the price of the accommodation. Accommodation will be vacated no later than 10:30 a.m.
The reservation is established for a specific number of people, children and babies included. If the number of customers exceeds this number, the owner is entitled to refuse additional customers. This refusal cannot be considered as a modification or a breach of the contract on the initiative of the owner. In case of departure of the customer, no refund can be considered. The deposit remains with the owner and the balance of the price of the accommodation.
In order to preserve the health protocol of horse breeding on site, pets are not accepted in our establishment, whether in accommodation, exteriors or parking lots. In the event of non-compliance with this clause by the client, the refusal to accept animals and its owners by our establishment cannot be assimilated to a modification or breach of the contract on the initiative of the seller. So that in case of departure of the customer, no refund can be considered. The deposit remains with the seller as well as the balance of the price of the accommodation.
11. Consumption of the service
In accordance with the regulations in force in certain countries, the client may be asked, upon arrival, to fill in a police form. To do this, the client will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to morality and public order will cause the establishment to ask the client to leave the establishment.In case of departure of the customer, no refund can be considered. The deposit remains with the seller as well as the balance of the price of the accommodation. Similarly, respect for a certain art of living is required of the customer to guarantee the tranquility of the place and the comfort of other customers. In addition, it is requested not to smoke in the accommodation. The customer undertakes to comply with the etiquette instructions contained in these general conditions of sale. The customer also undertakes to return the accommodation in perfect condition at the end of the stay and to declare and assume financial responsibility, any possible deterioration for which he could be responsible. The loss of keys will be charged € 100. Children evolving within the Domaine du Gué du Roi are under the sole responsibility of their parents, who are particularly warned of the presence of donkeys and horses with electric fencing.
As the customer is responsible for all damage caused by him, he is advised to be covered by an insurance contract type "vacation" for these various risks. Similarly, no cancellation insurance is included in our prices and prices; it is therefore recommended that the client subscribe to one if they wish.
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give an overview as exact as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service.The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to a client, in particular the unavailability of the Internet network, the impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter. Likewise, our establishment cannot be held responsible in the event of loss, theft, damage or injury to property and persons on the property of Domaine du Gué du Roi.
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
The prices relating to the reservation of the services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax when applicable and in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, except special provisions indicated on the spot. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) as well as the deposit, if any, presented on the price page, are to be paid directly on site at the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.
The customer communicates his bank details as a guarantee of the reservation except special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club ... according to the possibilities offered by the establishment's reservation platform. by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogram. A prepayment of 50% is made at the time of booking and is qualified as a deposit. The customer must present himself at the establishment with the bank card which enabled him to guarantee the The balance of the payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of payment is made when booking.In the event of a no show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will charge the customer, as a lump sum, for the amount indicated in its general conditions and special conditions of sale. The establishment chose elloha.com/stripe.com in order to secure online payments by bank card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of a problem, the customer will have to approach his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, called deposit, is debited at the time of booking. Some establishments can generate invoices / notes electronically, the original file is certified and available online at the internet address provided by the establishment.
17.Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be sent by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract.The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers.
18. Evidence agreement
The entry of the required bank information, as well as the acceptance of these general conditions and the reservation voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.The customer is informed that his IP address is registered at the time of booking.
19. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable which prevents either the client or the establishment from ensuring all or part of the obligations provided for in the contract. Are considered force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-fulfillment of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the costs arising therefrom.
20. Settlement of disputes
These General Conditions of Sale are governed by the law of the country of establishment without obstructing any mandatory protective provisions applicable in the country of residence of consumers.
These General Conditions of Sale, the conditions of sale of the price reserved by the customer, and the reservation voucher or request express all of the obligations of the parties. No general or specific condition communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the special conditions of the reserved price) and these general conditions. In case of contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only applicable for the obligation in question.These general conditions of sale by internet can be modified and / or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general terms and conditions of internet sales will automatically apply to all customers.