These general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by our establishment DOMAINE DU GUE DU ROI says the seller whose contact details are specified in this document and in the reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations, in particular those made online, via our reservation platform.
The customer chooses the services presented on our booking platform.He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and / or additional information to make his reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
3. Booking process
Reservations made by the customer are made via the dematerialized reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of services to be reserved, the reservation procedure notably includes entering the bank card for the guarantee request and the prepayment of 50% of the total amount as a deposit, consultation and acceptance of the general conditions of sale. and the conditions of sale of the rate reserved before the validation of the reservation and, finally, the validation of the reservation by the customer.
4. Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.
5.Duration and validity of stay
The customer concluding a reservation for a fixed period can not under any circumstances invoke any right to remain in the premises. Likewise, all reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or against payment.
6. Cancellation or modification by the customer
Customers are reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. Any cancellation and / or modification must be notified in writing by letter or e-mail directly addressed to our establishment to be the subject of an acknowledgment of receipt.Except in cases of force majeure, in the event of cancellation and / or modification less than 30 days before the start of the stay, the seller retains the entire deposit and takes the remainder of the stay. In the event of a no-show or shortened stay, the seller charges 100% of the total amount of the initially planned stay. Reservations with prepayment cannot be modified without the express agreement of our establishment.
7. Cancellation or modification by the seller
When, before the start of the stay, the seller cancels the stay, he must inform his client in writing by letter or e-mail. The customer will be reimbursed immediately for the sums already paid. Without the customer being able to claim any compensation, the seller reserves the right to change the accommodation initially reserved by the customer with accommodation of the same or greater capacity. In such a case, the cost of the reservation remains unchanged.
8. Time of arrival and departure
The customer must arrive on the specified day of the reservation only between 5 p.m. and 8 p.m. If the customer does not appear before 8 p.m. on the scheduled start date of the stay, unless he has warned of a late arrival and obtained the written agreement of our establishment by email, the reservation becomes automatically void and the seller can have its accommodation. The deposit remains with the seller as well as the balance of the price of the accommodation. Accommodation will be vacated at 10:30 am at the latest.
The reservation is made for a specific number of people, children and babies included. If the number of customers exceeds this number, the owner is entitled to refuse additional customers. This refusal cannot be considered as a modification or termination of the contract at the initiative of the owner. If the customer leaves, no refund can be considered. The deposit remains with the owner as well as the balance of the price of the accommodation.
In order to preserve the sanitary protocol of horse breeding on site, pets are not accepted in our establishment, whether in accommodation, outdoor areas or parking lots. In the event of non-compliance with this clause by the customer, the refusal to accept the animals and their owners by our establishment cannot be assimilated to a modification or termination of the contract at the initiative of the seller. So that in the event of the customer's departure, no refund can be considered. The deposit remains with the seller as well as the balance of the price of the accommodation.
11. Consumption of the service
In application of the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the client to leave the establishment.If the customer leaves, no refund can be considered. The deposit remains with the seller as well as the balance of the price of the accommodation. Likewise, respect for a certain art of living is requested from the customer to guarantee the tranquility of the place and the comfort of other customers. In addition, it is requested not to smoke in the accommodation. The customer undertakes to respect the instructions for good manners appearing in these general conditions of sale. The customer also undertakes to return the accommodation in perfect condition at the end of the stay and to declare and financially assume any possible degradation for which he could be responsible. The loss of keys will be invoiced 100 €. Children evolving within the Domaine du Gué du Roi are the sole responsibility of their parents, who are notably warned of the presence of donkeys and horses with electric fencing.
As the client is responsible for all damage caused by him, he is advised to be covered by a ""resort"" type insurance contract for these various risks. Likewise, no cancellation insurance is included in our prices and rates; it is therefore recommended that the customer subscribe to one if he wishes.
The photographs presented on our booking platform are not contractual. Even if every best effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as exact an overview as possible of the services offered, variations may occur between the time of booking and the day of the reservation. consumption of the service.The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, due to a customer, in particular the unavailability of the internet network, 'impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorized prepayment by the bearer's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter. Likewise, our establishment cannot be held responsible in the event of loss, theft, damage or injury to property and persons on the property of the Domaine du Gué du Roi.
Complaints relating to non-performance or improper performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing by registered letter with acknowledgment of receipt within eight days after the date of departure from the establishment.
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in an amount including tax when applicable and in the establishment's commercial currency, and are only valid for the period indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the establishment's local currency, except for special provisions indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) such as the security deposit if applicable, presented on the rates page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.
The customer communicates his bank details as a guarantee of the reservation unless conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club ... according to the possibilities offered by the reservation platform of the establishment by indicating directly, in the zone provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at the time consumption of the service) and the visual cryptogram. A 50% prepayment excluding options, cleaning fees and tourist tax is made at the time of booking and is qualified as a deposit. A second 50% prepayment excluding options, cleaning costs and tourist tax are carried out 15 days before the client's arrival.In the case of a reservation less than 15 days, two prepayments of 50% excluding options, cleaning costs and tourist tax are made ue when booking.In the event of failure to make the second 50% prepayment excluding options, cleaning costs and tourist tax within the allotted time, the reservation is considered null and void and the first prepayment acquired from the owner without the customer being able to demand or its reimbursement, nor the performance of the service. During the stay, the customer must come to the establishment with the credit card that allowed him to guarantee the reservation to pay the debit of the balance of the payment (options, cleaning costs and tourist tax) to the establishment during the stay , except in the case of special conditions or rates where the total debit of the payment is made at the time of booking. In the event of a no show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, for the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card.The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, entry error, etc. In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm their reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, called the deposit, is debited at the time of booking. Some establishments can generate invoices / notes electronically; the original file is certified and available online at the internet address provided by the establishment.
17. Security deposit
When the client arrives at La Grange, Le Pigeonnier and La Roulotte lodgings, a security deposit, the amount of which is specified in the contract, may be requested by the owner either by check or in cash.This will be returned up to one week after the end of the stay, after deduction of any unpaid stay costs (stay, options, cleaning costs, tourist tax) or damage observed at the end of the stay.
18. Respect for private life
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter. personal data. In particular when paying online, the customer's bank details must be transmitted by the stripe payment service provider.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, are committed to the establishment to take all security measures and respect for data confidentiality for said data transfers.
19. Convention of proof
Entering the required banking information, as well as accepting these general conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com.will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
20. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable which prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable with regard to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
21. Settlement of disputes
These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may apply in the country of residence of consumers.
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the reservation voucher or request express all the obligations of the parties. No general or specific condition communicated by the customer may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation voucher or request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking voucher and the general conditions, the provisions appearing on the booking voucher will be the only ones applicable for the obligation in question.The present general conditions of sale by internet can be modified at any time and / or supplemented by the establishment. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general internet sales conditions will automatically apply to all customers.